We completely understand the importance of prompt and careful shipping. Find our shipping information by clicking here.

Unfortunately, we do not ship internationally at the moment.

We accept all major credit cards, Paypal, GPay, ShopPay, and more for online purchases. We also offer and accept gift cards for our store. We cannot accept checks. You can see all current payments options on the bottom bar of our website. 

Payments and Deposits

• Non-Refundable Deposits : Pre-orders require a 20% non refundable deposit charged immediately at checkout, which secures your allocation.

Cancellations

• Cancellation Window: You can cancel a pre-order penalty-free within 24 hours for a full refund of your deposit.

Shipping

• Arrival and Processing Notices: You will receive an email 5-7 days before your order arrives in our warehouse.
• You can get the estimated arrival date by checking the item listing on our website.

We're here to help! Click here to find our Return information.

We're here for you! Please contact us as quickly as you can with any details we should know about the situation.

The most direct way to contact us is to reply to any of your order notification emails. This lets us see your order information right away.

You can also contact us using the Chat Button in the bottom corner of our website, send us a message on our Contact Page, or email us directly at info@heroic-fandoms.com.

message us using our Contact page , or use the chat button. **If you're not replying directly to an order email containing your order information, make sure to include your name and order number, and a description of the problem. Contact us using the same email address used in your order whenever possible.

In the rare event that your package or your item seems to arrive with any shipping damage, please include photos of the item, as well as of the shipping box condition, and a description of the problem.

If you need help with an online order, please do not call our retail store location. Send us a message us so that your information gets to our correct team! Our wonderful in-store team cannot see all of your information, and cannot assist with online orders over the phone.

We'd love to help! Reach out to us using any of our contact information and we'll get back to you as quickly as possible.

In the case of more complex questions, especially after business hours, please allow our small team 1-2 days to reply. 🙂