Pre-Order FAQ
When are Pre-Orders shipped?
Pre-order items are processed promptly upon their arrival with us. (We understand the excitement and importance of receiving your item quickly and in beautiful condition!)
You will receive a notification email with tracking information once your item has shipped.
Where can I see an item's expected arrival dates?
You'll find our most-current expected arrival date listed at the top the of item description on our website.
When is payment processed?
A non-refundable 20% deposit is charged at the time of purchase. The balance of your purchase is taken within one week of your item shipping to you.
Do you offer a payment plan?
Just as with any other purchase, all eligible customers may choose to complete their order using one of our accepted payment plan options, such as via PayPal or Shop Pay Installments.
What is your pre-order cancellation and refund policy?
Pre-orders may be cancelled within our 14-day refund policy for a full refund of your deposit.
If you wish to cancel your pre-order after the 14-day refund policy then your deposit will not be refunded but your order can be canceled. We keep the deposit as a restocking fee because once you pre-order an item we commit to purchasing it from the manufacturer. We are not allowed to cancel our orders from manufacturers so we have to purchase the item whether you keep it or cancel it.
We understand that there may be situations when you need to cancel a pre-order item, and we are always here to help. Should you need to make a cancellation, please send us an email at so that we may process your return. Pre-order purchases made with store gift cards will be refunded to store credit.
How can I update my Shipping Address or information?
We can help with that! Contact us right away by sending an email with your order information to info@HeroicFandoms.com
Can I order both a Pre-Order & an In-Stock item in the same purchase?
- You can, although in some cases this may affect the shipping eligibility for your items.
- Just like our in-stock items, we provide free shipping for nearly all items priced $50.00 for more. If each item in your purchase is eligible for our free shipping offer, you're all set and we'll take it from there! Your orders will each be processed and shipped in separate packages.
- If your individual items are not eligible for free shipping, additional shipping charges may apply if you would like your items to arrive in separate shipments. In this case, keep reading below for more details.
When are pre-orders containing multiple items shipped?
Our shipping details are determined based on the cost of your items. Don't worry — your purchase total will always cover the shipment of your items in one package! We will also automatically ship your items individually whenever they are eligible. For more specifics, please read below or let us know if you have any questions.
- If the individual items in your purchase are eligible for our Free Domestic Shipping, we will ship each qualifying item in your order when it arrives!
- Our flat-rate domestic shipping applies to each shipment of items Each pre-order purchase is calculated for your order to be shipped together in 1 package. If your items happen to arrive at separate times, we are happy to hold them and ship your items together when they have all arrived.
- If you prefer to receive your each of your items right away, we will gladly process and ship your items individually for an additional charge per package.
- Our team is happy to help! If we notice you have pre-order items available to ship individually and expect that it will be a while before your full order has arrived, we will reach out to you with your shipping options and release date estimates.
What about the Shipping Details for pre-orders of oversized items?
- Special shipping fees may apply for certain very large or heavy items (such as large statues). Any shipping fee that applies to your pre-order item is included in your total at the time of purchase.
- These items process and ship individually upon their arrival with us.
What if I have more shipping questions?
We'd love to help. Please reply to any of your order's email notifications or reach out to us using any of the information on our contact page.